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FAQs
We've tried to anticipate questions you might have about ClickNwork and have ordered them under appropriate headings. Click on the question to find the answer:
Home-based working
Working with ClickNwork
Tests
Technical problems and troubleshooting
What happens if I can't login because I have forgotten my username or password?
What happens if I time out when I'm doing a multiple-choice quiz?
What is home-based working and home-sourcing?
Much as it sounds, home-based working entails people undertaking work from their home. It is a growing phenomenon. Many corporations allow professionals to work from home at least occasionally, enabling them to avoid lengthy commutes and spend more time at home and with their family.
Home-sourcing takes this one stage further and entails employing or contracting with people that work entirely from home. In our view, there is a vast, largely untapped pool of skilled and experienced talent around the world that would love to work from home, but for one reason or another, they can't. Some people are at corporations that don't foster home-working, some are in locations where remote working offers the best opportunities but these are hard to come by, others want to work at times that suit them, undertaking high quality work but without the constraints and difficulties that come with the corporate world. There are many reasons people want to work from home and we are convinced everyone will be doing more of it very soon.
How does ClickNwork operate?
We work with companies to take on, completely or partially, in-house functions (research, analysis etc) that can be delivered more cost-effectively by people working remotely.
Assignments are managed over the web (using task management software we have built, email and secure remote accessing of servers) and by phone. In some cases clients work directly with people from ClickNwork, while in others we complete the work without the client knowing the identity of the person doing the work or that person knowing the client. You can read more here.
You should register and provide details of your work experience if you would like to be considered for any work assignments. When we resource assignments we first look for suitable candidates amongst those registered with ClickNwork. Once registered, you will have a user ID and password that will enable you to submit and change your personal details. We never have and never will pass on your details. We do not subject you to anything other than essential email; even our newsletter, should you sign-up for it, goes out no more than twice a year.
This depends on the work you wish to do. Broadly, we match the skills needed to your abilities and experience and contact you if it looks like there's a match. To further select people we require that candidates take test to demonstrate their ability to complete the work to high standards. We also often conduct interviews and take up references.
Sometimes we pay for your time in taking these tests but usually we don't. In these cases, we suggest you treat it as you would time spent in preparing and going to a job interview, only this you can do all from your home!
What is a typical profile of a ClickNworker?
From the 100,000 or so registered ClickNworkers, it is hard to give a typical profile, but generally we find that ClickNwork suits people that:
are highly experienced and proficient in their field
have a driving reason to work from home (desire to be near their family, inability/reluctance to commute, located overseas etc)
are independent, self-managing and resourceful
Other common characteristics include: conscientiousness and diligence, good attention to detail, ability to cope under pressure and an aptitude to learn quickly. All have excellent English skills.
Within our network, we have writers, dancers, army officers, paralegals, current and former consultants and analysts, economists, MBA and PhD students, many retirees, people with debilitating illnesses as well as sport fanatics.
Our turnover is very low: many ClickNworkers have been with us for years and our teams are very stable.
What work does ClickNwork offer?
Our work is very varied. We identify with clients those work functions that we can undertake more efficiently, so long as they can be completed remotely. There is no real limit to the sort of work we might be asked to do, but it tends to include research, analysis, writing, report preparation, data entry, telephone work and some primary research tasks. Some work is permanent, some temporary, some is full time, some part time, some regular and some ad hoc.
Look at the Opportunities section for more details.
We can't answer this with much precision. We basically have two streams of work, planned/regular and ad hoc. Most of our work is planned and runs to client schedules that typically require a set number of hours/days of work every week or month. If you are offered this sort of work, it is reliable and often leads to more work, should you want it. The amount of work could be just a few hours a week or full-time.
Ad hoc work by its nature is unknown and erratic, but we often need to quickly resource up for client assignments, especially in research and writing. ClickNworkers with regular work almost always start off completing ad hoc assignments.
Absolutely. And we are unforgiving about it. Our clients are exacting professionals, and we have to impose the same standards they do.
Performance is tracked on every task. For some assignments our task management software gives automatic feedback, for others it will be an email from a reviewer. If you meet our high standards you have nothing to worry about, but those that fail to meet our standards are quickly replaced.
Every task is graded by people within ClickNwork and by the ultimate arbiter - the client. We judge quality with measures suitable for the work, but in all cases we look for accuracy, excellent and clear English, timeliness and correct formatting with attention to detail (we often work with client templates).
Our pay rates are mostly determined by rates we receive from clients. We operate in a very competitive market and even though we have the advantage of a virtual team with minimal overhead, clients often pressure us on rates. Rates clients pay mainly depend on:
the assignment - roles requiring more skilled and experienced input pay more
urgency - more pressing tasks pay more
We prefer to make payments by PayPal. This is a fast, easy and cheap way of emailing money presently available in some 190 countries. Get details of the countries covered here.
If you have a bank account in the US, the UK or Australia you also have the option of being paid:
directly into your bank account or
by check
In all cases, you initiate the process at the end of the month by sending us an electronic invoice. This is easy - we do all the numbers for you and at invoice time you go to your My ClickNwork and click the "My invoice" link on the left of the screen. This shows you the relevant details. You send this to us by clicking Submit. We collate these then pay them around 15 days after month closing.
If your invoice details are not correct, just contact us and we will amend them. This is unlikely to happen; besides you can check the details each day as they are updated automatically as assignments are completed.
Please remember that we can only pay you if you both tell us how you wish to be paid and give us the details we need to be able to do so: log in, select "My details" and choose the Payment Details link (the $ icon in the top right corner) and follow the instructions.
We pay you a gross amount and do not deduct taxes of any sort. It is your responsibility to determine what, if any, taxes apply to the payments you receive and to collect, report and remit the correct tax to the appropriate tax authority.
Sure. If you know of people, friends or family, you think would be suited to this work, please tell them.
Can my friends use my username and password?
No. And if we discover this has happened, your account will be revoked. Instead, get your friends to apply on their own merits.
What software and hardware will I need?
Almost all of our work requires a good PC, the Microsoft Office suite of products, and a broadband connection.
Are there long-term opportunities?
Yes. ClickNwork is largely managed by ClickNworkers that have proven skilled and capable at delivering quality work and managing the output of others. Over time, as our work grows, we encourage people to move into better paid supervisory roles. Many people have worked with us for years.
The tests measure your aptitude and skills for the type of work you want to do, but first we need details of your experience and skills in order to match them to the task. If we identify you as a candidate for a particular type of work, we will contact you and invite you take a test, which we will email to you and you will complete at home and send back.
We manage some tests via our website and others by email, but we will send you details about this at the time.
They are the same thing. It is called a resume in some parts of the world (e.g. the U.S.A) but a CV, or curriculum vitae, in other parts (e.g. the U.K.).
Troubleshooting common problems
As with other database driven sites, people sometimes encounter problems using our site. Most commonly this is a result of the browser that is being used, although you may also find problems from more specific causes. We have listed the most common issues together with their most usual causes and solution:
| Problem | Possible causes |
When I try to register, nothing happens when I click "Submit" |
|
I can't log in |
|
The site has been optimized for the Windows version of Internet Explorer (version 5.0 or later), which we strongly recommend that you use. It is generally fine with Mozilla Firefox, but you might encounter the odd gremlin.
Some pages require browsers enabled for Javascript. You may have disabled it as a security precaution or have an older browser that does not support it.
To enable Javascript in Internet Explorer: choose "Tools" from the main menu, then "Internet Options" and select the "Security" tab. If the browser is using default security settings, medium level security should be adequate for normal Internet usage, and for ClickNwork. For a more secure setting or a custom setting, you can turn Javascript on by clicking the Custom Level button and scroll down to the "Scripting" section. Within this, the "Active Scripting" needs to be set to either "enabled" or "prompt". In older versions of Internet Explorer, "Internet Options" is within the Edit menu.
When you login, ClickNwork stores a cookie on your PC. This allows the page to recognize you and gives you access to the password-protected areas. If the page cannot see the cookie, you will be sent back to the login screen. If you are having problems logging in, it may be that you have cookies turned off in your browser. To turn them on:
Internet Explorer: choose "Tools" from the main menu, then "Internet Options" and select the "Security" tab. If the browser is using default security settings, medium level security should be adequate for normal Internet usage, and for ClickNwork. For a more secure setting or a custom setting, you can turn cookies on by clicking the Custom Level button and scroll down to the "Cookies" section. There are two types of cookie. For logging in, you will need to have "Allow per-session cookies (not stored)" turned on - set either to "enable" or "prompt". You will also need "Allow cookies that are stored on your computer" checked for other features of ClickNwork.
What happens if I can't login because I have forgotten my username or password?
People sometimes fail to login because they have forgotten the username and/or password they used when they registered.
You should also remember that the password is case sensitive - make sure you don't have "Caps Lock" switched on if your password is in lower case.
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